Welcome to the Garden Care Sale FAQ, where we nurture your gardening knowledge just as we nurture our plants. Below you’ll find answers to common questions about our eco-conscious nursery and specialty plants.
About Our Plants
What types of plants do you specialize in?
We focus on climate-smart, sustainable plants including:
- Drought-resistant varieties (cacti, succulents, desert landscaping plants)
- Pollinator-friendly selections (milkweed, hummingbird plants, lavender)
- Low-maintenance options (alternative lawns, groundcovers, ornamental grasses)
- Regionally adapted plants (especially for Texas climates)
- Deer-resistant and native species
How do I choose the right plants for my garden conditions?
Our Plant Finder tool helps match plants to your specific sunlight, soil, and climate conditions. For personalized advice, our gardening experts are always happy to help at [email protected].
Are your plants organic?
While we use sustainable growing practices, we’re not certified organic. We prioritize plants that thrive with minimal chemical intervention, especially in our native and drought-tolerant collections.
Ordering & Account Questions
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I create an account to track my orders?
Currently, we don’t offer account creation, but you’ll receive tracking information via email for every order. For order history, please save your confirmation emails or contact us with your order number.
Do you offer bulk discounts for large landscaping projects?
Yes! When ordering large quantities of groundcovers, grass plugs, or other landscape plants, email us at [email protected] before placing your order for special pricing.
Shipping & Delivery
What are my shipping options?
We offer two eco-conscious shipping methods:
- Express Green Delivery (Standard): $12.95 via DHL/FedEx (10-15 days after dispatch)
- Earth-Friendly Delivery: Free on orders over $50 via EMS (15-25 days after dispatch)
How are plants packaged for shipping?
We package with the same care we’d want for our own garden:
- Bare roots in moist sphagnum moss
- Potted plants secured against soil spillage
- Delicate bulbs and lavender cushioned specially
- Climate-controlled transport when needed
What if I’m not home when my plants arrive?
Most of our hardy plants can tolerate brief periods in their packaging (like our drought-resistant varieties tolerate dry spells). However, we recommend arranging for someone to receive living plants or selecting a delivery date when you’ll be home.
Do you ship internationally?
Yes! We ship globally except to some Asian and remote regions. International orders typically take 3-5 additional days beyond our standard delivery estimates.
Returns & Plant Health
What’s your return policy?
We stand by our plants as strongly as we recommend native species for their adaptability. If unsatisfied, contact us within 15 days of receipt. Please note: some plants need time to acclimate, just like establishing alternative lawns requires patience.
What if my plants arrive damaged?
Contact us immediately at [email protected] with photos of the damage. We’ll replace the plants or refund you—your garden success is our priority.
How long should I wait to see if my plants thrive?
Most perennials need 2-4 weeks to establish. Our Texas-tested varieties and native plants typically adapt quickly, while desert species may show slower initial growth. Refer to the care instructions included with each plant.
Still Have Questions?
Our gardening experts are always happy to help you cultivate your green dreams. Contact us at [email protected] or write to:
Garden Care Sale2212 Greenville Street
Montgomery, US 36107
Happy planting from our garden to yours!