At Garden Care Sale, we nurture every plant with the same care we extend to our customers. Whether you’re creating a pollinator paradise with our milkweed or designing a drought-resistant landscape with our cacti collection, we want your gardening experience to be as rewarding as watching hummingbirds visit your blooms.
Shipping Information
We carefully package each plant—from our native Texas perennials to delicate lavender varieties—to ensure they arrive at your doorstep in perfect condition.
Order Processing & Delivery Times
- Order Processing: 1-2 business days
- Standard Shipping: Via DHL or FedEx (10-15 business days after dispatch) – $12.95
- Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)
Note: Delivery times may vary slightly for international orders. Some remote areas in Asia and other regions may not be serviceable.
Our Return Policy
Just as some plants like our hardy succulents thrive with minimal care, we’ve designed our return policy to be simple and straightforward.
Eligibility for Returns
- Items must be returned within 15 days of delivery
- Plants must arrive damaged or significantly different from what was ordered
- Items should be in original condition when possible
- Proof of purchase required
Non-Returnable Items
Like our resilient desert landscaping plants, some items simply aren’t suitable for returns:
- Flower bulbs (once shipped, we cannot guarantee viability if returned)
- Grass plugs & lawn seed (due to their perishable nature)
- Any plant that has been planted or significantly altered
How to Return an Item
Returning an item is as easy as planting one of our deer-resistant groundcovers:
Step-by-Step Return Process
- Contact Us: Email [email protected] within 15 days with “Return Request” in the subject line
- Provide Details: Include your order number, items to return, and reason (photos of damaged plants are helpful)
- Wait for Approval: Our plant specialists will respond within 2 business days
- Ship Items Back: If required, we’ll provide shipping instructions
Return Request Email Template
Subject: Return Request – Order #[Your Order Number]
Dear Garden Care Sale Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
The items I wish to return/exchange are:
[Plant Name] – [Quantity] [Plant Name] – [Quantity]Reason for return: [Please describe]
Attached are photos of the issue (if applicable). Please advise on next steps.
Best regards,
[Your Full Name] [Your Email Address] [Your Shipping Address]Refunds & Exchanges
Refund Process
After we receive and inspect your return (typically within 5 business days), we’ll notify you of approval status. Refunds will be processed to your original payment method within:
- Credit cards: 3-5 business days
- PayPal: 1-3 business days
Note: Original shipping costs are non-refundable unless the return is due to our error.
Exchanges
Want to exchange your full sun plants for shade-loving alternatives? The fastest method is to return the original item (following the process above), then place a new order for your desired hummingbird plants or ornamental grasses.
Damaged or Incorrect Items
If your salvia arrives damaged or you received milkweed instead of lavender, contact us immediately at [email protected]. We’ll arrange for replacement plants to be shipped at no additional cost (subject to availability).
Shipping Back Returns
- For our errors: We’ll provide a prepaid shipping label
- For other returns: You’ll be responsible for return shipping costs
- We recommend using a trackable shipping service
Have questions about returning your native plants or perennial herbs? Our gardening experts are here to help at [email protected].
Happy gardening,
The Garden Care Sale Team
Nurturing your garden dreams from our nursery to your landscape